CRM Requirements

To use Outlook Mail Connector, an active vtenext CRM instance with an enabled Mail Connector license is required.

Specifically:

• The plugin must be activated on the CRM side by the official vtenext partner or consultant.

• A valid CRM user account is required to authenticate.

• Access to modules and records is inherited directly from the CRM permission system.

Without license activation on the vtenext CRM instance, the plugin—although correctly installed in Outlook—will not be operational.