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When a user cannot connect Exchange, first determine whether the issue affects Microsoft 365 or Exchange Server. Microsoft 365 The normal connection procedure, Connected status and renewal of expired access are described in Connecting a Microsoft 365 User.Cale...

If the user is connected but a record does not synchronize, first check the connector configuration and the record context. Initial checks the relevant module is enabled; the user is connected correctly; the correct folder is selected; the record belongs to th...

Exchange Connector uses automatic processes to keep synchronization active and manage recurring events. Their status is available under Settings > Exchange Connector. Main processes ExchangeControlCron: handles normal Exchange synchronization and checks; Infin...

This page contains only the checks to perform when the result after a mapping change is not what you expected. For the normal behavior of saving a mapping, first read What Happens When a Mapping Is Changed. Records disappeared from Exchange If the mapping was ...

If the Exchange Connector page requests a license or displays a message that prevents normal use of the module, identify the type of warning before changing users or mappings. License not active Enter the license key provided for the connector. Click Verify. W...

Before opening a support request, collect precise information so the issue can be identified more quickly. Information to provide Exchange Connector version; configured Exchange type: Office365, Exchange 2016, Exchange 2019 or Exchange SE; whether Office365 us...