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License or Connector Components Unavailable

If the Exchange Connector page requests a license or displays a message that prevents normal use of the module, identify the type of warning before changing users or mappings.

License not active

  1. Enter the license key provided for the connector.
  2. Click Verify.
  3. Wait for activation confirmation.
  4. Reload the Exchange Connector page.
If the key is rejected
Check that it was copied completely and without extra spaces. If the problem continues, contact the license provider.

Error while installing components

After installation or upgrade, a message may indicate that one or more components required by Exchange Connector were not installed correctly.

Use the Retry action if available. If the retry fails again, the issue must be checked on the vtenext server. Common causes include:

  • the server cannot reach the required Internet services;
  • a firewall or proxy blocks downloads;
  • required PHP extensions are unavailable;
  • the server does not have the required write permissions.

These checks must be performed by the server administrator.

What not to do

Do not change the configuration until the error is resolved
Avoid disconnecting all users, repeatedly changing the Exchange type, changing mappings or starting mass resynchronizations. Restore normal connector operation first.
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