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Custom mapping changes are available for Contacts and Organizations.Before you begin Save a screenshot of the current mapping and review What Happens When a Mapping Is Changed. Procedure Open Settings > Exchange Field Mapping. Select Contacts or Organizations....

Changing and saving the mapping for Contacts or Organizations has an important operational effect.Critical operation A mapping change must be treated as a synchronization rebuild, not as a simple configuration edit. Effect of saving When the module is active a...

The initial configuration already includes useful field associations. Start from these defaults and customize only what is actually required by the business process. Contact example Exchange vtenext Last name Last name First name First name Primary e-mail E-ma...

After configuration, Exchange Connector works automatically in the background and can keep data synchronized in both directions. Two-way synchronization When a function is enabled, the connector can process changes from vtenext to Exchange and from Exchange to...

Calendar synchronization keeps events aligned between vtenext and Exchange when Event synchronization is enabled. Creating and editing events An event created or edited in vtenext is sent to the user's Exchange calendar. Changes made in Exchange can also be sy...

In addition to Calendar, Exchange Connector can synchronize Tasks, Contacts and Organizations when the corresponding options are enabled. Tasks Tasks are synchronized with the folder selected by the user. With Microsoft 365, this corresponds to a Microsoft To ...

When a user cannot connect Exchange, first determine whether the issue affects Microsoft 365 or Exchange Server. Microsoft 365 The normal connection procedure, Connected status and renewal of expired access are described in Connecting a Microsoft 365 User.Cale...

If the user is connected but a record does not synchronize, first check the connector configuration and the record context. Initial checks the relevant module is enabled; the user is connected correctly; the correct folder is selected; the record belongs to th...

Exchange Connector uses automatic processes to keep synchronization active and manage recurring events. Their status is available under Settings > Exchange Connector. Main processes ExchangeControlCron: handles normal Exchange synchronization and checks; Infin...

This page contains only the checks to perform when the result after a mapping change is not what you expected. For the normal behavior of saving a mapping, first read What Happens When a Mapping Is Changed. Records disappeared from Exchange If the mapping was ...

If the Exchange Connector page requests a license or displays a message that prevents normal use of the module, identify the type of warning before changing users or mappings. License not active Enter the license key provided for the connector. Click Verify. W...

Before opening a support request, collect precise information so the issue can be identified more quickly. Information to provide Exchange Connector version; configured Exchange type: Office365, Exchange 2016, Exchange 2019 or Exchange SE; whether Office365 us...