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Connecting a Microsoft 365 User
With Microsoft 365, each user connects their own account directly from the vtenext user profile. ...
Information to Collect Before Contacting Support
Before opening a support request, collect precise information so the issue can be identified more...
License or Connector Components Unavailable
If the Exchange Connector page requests a license or displays a message that prevents normal use ...
Problems After a Mapping Change
This page contains only the checks to perform when the result after a mapping change is not what ...
Checking Automatic Processes
Exchange Connector uses automatic processes to keep synchronization active and manage recurring e...
Data Does Not Synchronize
If the user is connected but a record does not synchronize, first check the connector configurati...
User Cannot Connect
When a user cannot connect Exchange, first determine whether the issue affects Microsoft 365 or E...
Tasks, Contacts and Organizations
In addition to Calendar, Exchange Connector can synchronize Tasks, Contacts and Organizations whe...
Events, Recurrences and Online Meetings
Calendar synchronization keeps events aligned between vtenext and Exchange when Event synchroniza...
How Synchronization Works
After configuration, Exchange Connector works automatically in the background and can keep data s...
Recommended Mapping Examples
The initial configuration already includes useful field associations. Start from these defaults a...
What Happens When a Mapping Is Changed
Changing and saving the mapping for Contacts or Organizations has an important operational effect...
Editing a Mapping
Custom mapping changes are available for Contacts and Organizations.Before you begin Save a scree...
Viewing Field Mapping
Field mapping defines which Exchange field corresponds to which vtenext field. For example, the m...
Resource Users and Impersonation
The Is Resource and Impersonation options are intended for specific scenarios and should not be e...
Selecting or Changing Synchronization Folders
Each user uses a specific folder for each synchronized data type. Normally, users select: a Calen...
Configuring an Exchange Server User
With Exchange Server, the user is configured from their vtenext profile using Exchange credential...
Changing Exchange Type or Connection Method
Changing the Exchange type on a connector already in use must be treated as a configuration migra...
Choosing What to Synchronize
In the connector configuration, the main synchronization functions can be enabled or disabled ind...
Configuring Exchange Server
If the customer uses an Exchange Server installed on their own infrastructure, select the correct...