7. Common Issues and Checks
Checks to perform when a user cannot connect or data does not synchronize correctly.
User Cannot Connect
When a user cannot connect Exchange, first determine whether the issue affects Microsoft 365 or E...
Data Does Not Synchronize
If the user is connected but a record does not synchronize, first check the connector configurati...
Checking Automatic Processes
Exchange Connector uses automatic processes to keep synchronization active and manage recurring e...
Problems After a Mapping Change
This page contains only the checks to perform when the result after a mapping change is not what ...
License or Connector Components Unavailable
If the Exchange Connector page requests a license or displays a message that prevents normal use ...
Information to Collect Before Contacting Support
Before opening a support request, collect precise information so the issue can be identified more...